FAQ
Frequently Asked Question
General Questions
We offer a variety of air coolers, including room coolers, tower coolers, and industrial coolers. Each type is designed to meet different cooling needs and room sizes.
Yeti Air Coolers are available through our authorized dealers across India. You can find a dealer near you by visiting our website www.yeticoolers.in and using the dealer locator tool.
Currently, we do not offer home service. If your cooler requires servicing, please contact your nearest authorized dealer.
We provide a 1-year warranty on the motor and pump of our air coolers.
You can reach us through our website’s contact form at www.yeticoolers.in, email us at info@yeticoolers.in, or call our customer service helpline at 8824207774.
Installation and Setup
Follow the installation instructions provided in the user manual. Ensure that the cooler is placed near a window or an open area for proper air circulation. Connect the water supply, plug in the cooler, and turn it on.
It is not recommended to run the cooler without water as it may damage the pump and reduce the cooling efficiency.
Maintenance and Troubleshooting
Clean the water tank and pads every two weeks to prevent mold and mildew buildup. Regular cleaning ensures optimal performance and longevity of the cooler.
- Turn off and unplug the cooler.
- Empty the water tank.
- Use a mild detergent and water to clean the tank.
- Remove the cooling pads and rinse them with clean water.
- Reassemble the cooler once everything is dry.
Check the following:
- Ensure the water tank is filled.
- Clean the cooling pads and water tank.
- Make sure the cooler is placed in a well-ventilated area.
- Check if the pump is functioning properly.
- Ensure the power cord is properly plugged in.
- Check if there is power supply to the socket.
- Make sure the water level is sufficient.
- Inspect the power switch and fuse.
- Ensure the power cord is properly plugged in.
- Check if there is power supply to the socket.
- Make sure the water level is sufficient.
- Inspect the power switch and fuse.
- Ensure proper ventilation by placing the cooler near an open window.
- Use cold water or ice in the water tank.
- Keep the cooling pads clean and well-maintained.
- Make sure the room is well-ventilated to allow for air circulation.
- Check if the water tank is filled.
- Ensure the water pump is working.
- Inspect the water distribution pipe to ensure it is connected and not blocked.
- Clean the water distribution system to remove any clogs.
- Clean the water tank and cooling pads regularly.
- Add a few drops of essential oil or a mild disinfectant to the water tank.
- Ensure the cooler is used in a well-ventilated area to prevent mold and mildew growth.
Warranty and Service
The 1-year warranty covers any manufacturing defects in the motor and pump. It does not cover damages caused by misuse, accidents, or unauthorized repairs.
To claim warranty service, contact your nearest authorized dealer with the purchase receipt and warranty card. They will assist you with the necessary repairs or replacements.
Currently, we do not offer extended warranties. The standard 1-year warranty applies to all our coolers.
Self-Service Tips
- Turn off and unplug the cooler.
- Empty the water tank.
- Inspect the tank for cracks or holes.
- Use a waterproof sealant to repair minor leaks.
- For significant damage, contact your nearest dealer for a replacement tank.
- Turn off and unplug the cooler.
- Remove the back panel to access the cooling pads.
- Take out the old pads and insert new ones.
- Reassemble the cooler and ensure everything is securely in place.
- Ensure the water tank is filled.
- Check if the power supply to the pump is intact.
- Clean the pump to remove any debris.
- If the pump is still not working, contact your nearest dealer for a replacement.
- Clean the water tank and cooling pads thoroughly.
- Dry all components completely to prevent mold growth.
- Store the cooler in a dry, cool place, covered with a cloth to protect it from dust.